Robert McLaws: Windows Edition

Blogging about Windows since before Vista became a bad word

Microsoft Introduces “Fix It For Me” KB Articles

I just stumbled across this new blog in the TechNet Blogs feed:

Have you ever come across a Microsoft Knowledge Base (KB) article or been presented with a Windows Error Reporting (WER) solution and asked yourself, why can't Microsoft just fix this for me? Today KB articles and WER solutions provide you with a list of steps that can be followed to resolve your issue. However, tomorrow looks much different and we hope it helps you resolve any issues you have with our products faster and easier.

Our team's purpose is to automate the steps in Microsoft KB articles and Windows Error Reporting (WER) solutions so you can click a button and have the issue resolved.

I was hoping that maybe they came out with some cool new technology that let you run a script to fix these issues, but alas, it’s just a standard Windows Installer MSI file that modifies the registry or runs a script or whatever. But it’s still incredibly useful for non-techies who don’t need to know or care about the Registry.

So if you see this image: you’re just a few clicks away from a solution!

Hopefully more KB articles will provide this feature in the future, and it looks like the FixIt4Me blog will be updated whenever a new article is published.

PostTypeIcon
19,872 Views

Comments

  • Paulscho said:

    Hi Robert, thank you for taking the time to discover and cover our work.  My name is Paul Schottland, and I am involved with the FixIt! project.  We are very excited to be able to answer a couple of your comments above, as many of the technologies we are working on do address your question about adding on top of MSI.  The important element however for us it to provide customers with a single button (FIXIt) which has solutions behind it.  The technology may continue to evolve, but solving the issue remains simple (the button).  I would also be really happy to have you suggest either changes or solutions you'd like to see --either you or your readers.  You can reach us at Fixit4me@microsoft.com.  You can also find us on Facebook (our group is Microsoft Product Quality Online).  Or you can use our blog or email me directly - paulscho@microsoft.com.  We're happy to hear from you.

    Sincerely,

    Paul

    January 10, 2009 1:43 PM