Robert McLaws: Windows Edition

Blogging about Windows since before Vista became a bad word

Nvidia Faces Potential Legal Trouble Over Vista Driver Issues

Ever since WinHEC '05, Nvidia has touted themselves as "Ready" for Longhorn/Vista. They even had shirts made up saying how great they were. And ever since April of 2005, that line has been a load of crap. Nvidia's had 5 years to get ready for Vista, and what do they have to show for it? Nothing.

Not only have their video card drivers been terrible, but their hardware has been pretty bad too. The motherboard on my Tecra M4 had to be replaced twice because the video card ran so hot that it fried the whole motherboard. It's a good thing I had the 3 year warranty... no motherboard lasted longer than 9 months. I tried contacting Nvidia several times about the issue, and never received any productive response on the matter. Because of that issue, I'm no longer an Nvidia customer.

As if that weren't enough, I've heard several first-hand reports of nForce motherboard driver issues as well, including a known issue of the inability to install Vista on any nForce board that has more than 2GB of RAM.

So in the face of the threat if a class-action lawsuit, Nvidia has responded with the following statement:

"We are working diligently to make sure we achieve and maintain the level of driver quality and reliability that Nvidia is known for," Nvidia spokesman Brian Burke said. "Over the coming weeks, Nvidia and our partners, along with the industry will continue to update Windows Vista drivers to ensure maximum performance on 3D applications and add feature support."

Somehow, I highly doubt that. Brian Burke was one of the people I attempted to contact shortly after WinHEC 2005 regarding their driver issues. He never once returned any of several e-mails or phone calls regarding the 2 destroyed motherboards or the over 150 times my laptop crashed because of their drivers. Hell, I had 51 driver crashes with the Nvidia drivers that shipped with Vista RTM.

Well, I just sent off my e-mail to the organizer of NvidiaClassAction.org, expressing my intent to participate in the lawsuit. Since it's perfectly clear that they have no interest in listening to me through semi-friendly help, I'm more than willing to add my voice to the mass of people who have clearly had terrible experiences with Nvidia. Maybe we can get Nvidia to start advertising truthfully.

And I'd like to know how Nvidia was able to achieve Microsoft's Vista certification with such crappy drivers. That's probably what disappoints me the most.

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