Robert McLaws: Windows Edition

Blogging about Windows since before Vista became a bad word

Acer Gets It Wrong About Windows Vista

When asked about Windows Vista by Financial Times Deuchland, Acer CEO Gianfranco Lanci had this to say:

"The entire industry is disappointed by Windows Vista," the head of the world's fourth-biggest PC maker told the Financial Times Deutschland in its online edition on Monday. "Never before had a new version of Windows done so little to boost PC sales. And that's not going to change in the second half of this year," Lanci said. "I really don't think that someone has bought a new PC specifically for Vista," he added.

While the industry had waited for years for Vista, the software was not really ready when it was launched to great pomp at the start of this year, Lanci complained. "Stability is certainly a problem," he said.

Well, for the record, Mr. Lanci, nobody would buy one of your machines specifically for Windows Vista, at least based on my experience. I bought a Dell PC specifically for Vista, and it runs just fine. As for stability problems, your own drivers are probably more at fault. It's your crappy drivers that are responsible for most of the instabilities on my machine (at least, all the ones not caused by IE7. In fact, just today I discovered out that your Bluetooth drivers were the reason my wireless keyboard started crashing Windows Vista on my Ferrari 5000 last week.

So, Mr. Acer CEO... instead of flapping your gums off, why don't you go fix your drivers and revamp your driver download site to be more like Dell's. And Acer's entire US website while you're at it. Seems like that might be a more productive use of your time.

[via Engadget]

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Comments

  • Michael said:

    I understand your frustration, but the reason I enjoyed your blog so much was because you always kept a professional tone. I don't like finishing an article and having to ask myself, 'Was this written by a disgruntled teenager?'

    Just my two cents...

    July 23, 2007 7:29 PM
  • Björn Graf said:

    The real comedy comes in with the Vibrant ads for Acer. This must be the first time I find them less annoying :]

    For a more serious comment: Michael is right.

    July 23, 2007 7:58 PM
  • July 23, 2007 9:01 PM
  • Kazza said:

    I would have to agree with Michael on this one.

    Maybe you should do something constructive about this. Flick them an email, or give them a ring. Record what happens too. It will certainly give your case more weight. =)

    July 23, 2007 10:54 PM
  • Zoli Erdos said:

    Hm... I seem to recall that Microsoft picked Acer Ferraris as Vista review machines sent to bloggers last year :-)

    July 23, 2007 10:55 PM
  • Mitchel Tyrell said:

    I must have missed something there, what was your problem with IE7?

    July 23, 2007 11:31 PM
  • Neil said:

    I agree with you Robert, why the hell people always blame the operating system. As the saying goes "A bad tradesman always blames his tools !"

    July 24, 2007 3:04 AM
  • Chip said:

    You have a small typo: "nobody would by one of your machine". I think you wanted to say "buy".

    July 24, 2007 5:20 AM
  • Chris Parker said:

    Sorry Rob, I disagree. Disappointing doesn't necessarily mean bad. Vista really is disappointing compared to what it could have and should have been if Microsoft had bother to include all the features it promised.

    What we were left with is a warmed up, incompatible and slightly better looking version of XP.

    We've extensively tested Vista in the Office (since some of the early unofficial Alphas) and all agree that its a bit of a stinker and have decided to wait for the first service pack before upgrading. It makes our powerful machines less powerful, makes them run hot and thus makes the fans increase to about 120db. A lot of software does not run and even if it does, it tends to run considerably slower, and many drivers are incompatible.

    Its such a shame really as Vista could have been something truly great. Lets hope Vienna/Seven is a better upgrade.

    July 24, 2007 5:51 AM
  • Nikolaj said:

    Soooo... Let me get this right: Acer, a pc-maker, is blaming a software-maker for not contributing to soaring sales for the pc-maker? That's just stupid.

    And by the way, if you have to go chinese, go for Lenovo. Acer just suck.

    July 24, 2007 9:27 AM
  • David said:

    A CEO take responsibility for his companies product? Shutter the thought. It's always someone elses fault.

    July 24, 2007 10:51 AM
  • Chip, thanks for catching that. Corrected.

    Mitchell, I posted a link to my IE7 problems in that "Your Mileage May Vary" post. IE7 (presumably because of Flash) accounts for the vast majority of my 400-some-odd application crashes. Upgrading to the new Flash hasn't helped so far.

    July 24, 2007 12:41 PM
  • July 24, 2007 3:59 PM
  • rajo said:

    Ironically, my Acer laptop runs snappier with Vista than with XP, I had less drivers to manually install in Vista, too. I would never go back to XP on laptop.

    July 24, 2007 4:41 PM
  • nim said:

    the funny thing about the whole "acer says" story is, that mr. lanci keeps telling this bs everyone over and over again. i did a story on our site like a month or two ago, he just was talking to some other newspaper or website and said exactly the same stuff. just now, that dpa, afp, ap, reuters, whoever jumped on it it's being hyped as hell. a month ago noone really cared. just my 0,02€.

    July 25, 2007 1:08 AM
  • NeuroticFish said:

    Why should a new Windows release boost PC-sales?  All I want is a lean, mean, light-weight operating system where resources are used at their fullest potential.  Not buying a new desktop machine every three years.  

    July 25, 2007 9:46 AM
  • Wesley Shephard said:

    Wow, degenerated into trolling companies here? RSS Unsubscribed.

    July 25, 2007 10:07 AM
  • Chris Slothouber said:

    Unprofessional.

    RSS Unsubscribed.

    July 25, 2007 12:37 PM
  • Hmmm... I've said far worse things before... what was it I said that set you too off?

    Wes, can you please elaborate on your comment? I didn't quite understand what you were saying.

    July 25, 2007 2:47 PM
  • Marko said:

    I've been using Vista now since February, and I have to agree with Acer. Vista is prettier, yes, but doesn't provide any other compelling reason to upgrade. As an end user, I haven't found anything in Vista that I couldn't do in XP (although XP needs a few downloads to get instant search, Defender and Media Player 11). After 5-6 years of waiting, one would really have expected so much more innovation. For business, Vista's new network stack is buggy and unreliable, and the same goes for the search indexer, which is very unreliable especially when indexing e-mails and contacts from Outlook, and makes me wish I had never installed it in our small business at all.

    July 25, 2007 4:27 PM
  • Stoic Joker said:

    Buggy Network Stack?!? Not hardly ... unless you have a bad driver... I have yet to any difficulty connecting Vista to anything; Wired, Wireless, Domain, Workgroup, Printer, Projector, Telco, etc. Unless there is a problem with a manufacturer that is drigging their feet getting their drivers (act) together.

    Let's try and keep track of one simple fact. MS didn't cobble this thing together in a weekend and then foist it on the public ... It has been in development (and the public eye) for over 5 YEARS!! So...  If you're a computer hardware manufacturer, and your bread & butter market is in making hardware for Windows based machines, then you should have been paying attention to what was happening in the industry and reacted accordingly. Period! Complaining at MS because your Widget don't run on Vista makes about about as much sense as complaining that you're brand new ISA cards aren't selling very well.

    Vista's main objective was to be more secure, and it is. Sure it cleaved off the ability to get sloppy code to run, but why is that bad?!? MS has been begging developers not to use undocumented APIs for years. Did they listen? No. Are they gona stop now? If they want their software to sell...You betcha.

       Frankly I'm tired of tearing out my hair trying to figure out what (they we're smoking) is going on with some poorly written flakey application that some id10t sales drone foisted on a client for a vertical market because it "was the only thing available". MS is finally forcing companies to cleanup their act, do a little error checking for crying out loud, and put together code that actually does run well ... and I'm all for it.

    As far as Acer goes, hay if the shoe fits... Enough with the Politically Correctly (turn in to mush) owie crap, grow a hide, stiffen that upper lip, stand up like a man, and build something that doesn't suck when it running the OS that's about to dominate the market. Christ if 5 years isn't enough of a warrning ... then maybe they should get out of the PC market and start making something that isn't quite so "edgy" ... like those plastic flamingo lawn decorations.

    July 25, 2007 7:08 PM
  • Ben said:

    I bought my new ACER specialy for vista!

    This computer is better than most of dell's crap!

    Amd 1.60Ghz 64x2_1Gb ram_120Gb HD_256Mb GPU_Wide screen 16" 1280/800_Dual layer DVD Burner_Vista Home Premium_and best of all, NOTHING DELL~or~CRAPPLE related!

    October 2, 2007 10:50 PM